Refund & Rescheduling Policy

At ctrl., we’re committed to providing high-impact coaching and transformation experiences. To ensure fairness and clarity for all clients, the following policy outlines our terms for refunds and rescheduling of services.

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❌ Refund Policy

1:1 Sessions

• Refunds are not available for 1:1 coaching or consultation sessions.

• Your booking secures a dedicated time slot and preparation from your coach, which cannot be reallocated at short notice.

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Group Programmes & Courses

• Refunds are not available once any session has been attended.

• Cancellations made within 30 days of the scheduled course start date are non-refundable, due to pre-committed resources, group structuring, and scheduling obligations.
   

7-day Money Back Guarantee on Online Courses (ForHim & ForHer)

• 7-day money back guarantee will only be applicable if:

  • The user/client has watched the first three intro videos and first 6 sessions/step videos from week/section 1​ as a minimum.

  • The user/client has NOT watched any further than the first video from section/week 2.

  • Should the user/client watch Section/week 2 video/step 2 onwards then they will not be eligible for a refund.

  • If the user/client has watched past section 2 video 2 onwards, then a partial refund maybe be offered at the discretion of the management, so long as the user/client has not started Week/Section 5, and will be up to 50% of the originally purchase price, including any discounts.

  • To request a refund, stop using the content and email hello@takectrl.ae and make an official request for a refund.

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🔄 Rescheduling Policy

1:1 Sessions

• You may request to reschedule a booked 1:1 session if the request is made at least 14 days in advance.

• A maximum of two sessions can be rescheduled per client or programme.

• Rescheduling is subject to availability and must be completed within the original programme timeframe.

• Exceptional circumstances (e.g. medical emergencies) may be considered if supporting documentation is provided.

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Group Programmes & Courses

• Rescheduling individual group sessions is not possible, as sessions follow a fixed schedule with multiple participants.

• If you are unable to attend a session, you may request a summary or relevant materials, if applicable, but make-up sessions are not guaranteed.

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📩 How to Request a Change

To request a change or raise a concern, please email hello@takectrl.ae with:

• Your full name

• Session or programme name

• Original date and time

• Reason for the request

• Supporting documentation (if applicable)

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⚠️ No-Show Policy

• Missing a session without notice or outside the rescheduling window will count as a used session and is non-refundable.

• For group courses, no-shows will not be entitled to refunds or session transfers.